Terms & Conditions

Registration terms
Delegate numbers are limited and sold on a first come first served basis. All reservations are subject to availability. In the event that a booking application is received and no further places are available, we will provide a full refund.

A guaranteed reservation will be made upon receipt of an online booking form paid by credit card online, If paying by invoice, payments must be received as per our payment terms on 30 days and payment must be received prior to the conference for discounts to apply and admission to the event. Bookings made online indicate acceptance of these terms.

Invoices not settled before the start of the conference will prevent entrance from the conference, unless payment is made by credit card on the day. Please note any discount applicable will be null and void and a administrative surcharge of £50 + vat / delegate will be applicable.


Payment and credit terms
Payment must be in sterling by cheque or BACS payment made payable and posted to:
Information Facilities Management Ltd.
18 Princess Park Manor, Royal Drive, London N11 3FL.

BACS payment details:
Barclays Corporate Banking, PO BOX 15162, 50 Pall Mall, London SW1A 1QB
Sort Code: 20-67-59 Bank Account: 20685240
VAT: 769 6355 72 Company No. 4001982


Cancellation policy
Written cancellations received four weeks prior to the event will receive a full refund less an administration charge of £150.00 +VAT per delegate, after this time, no refunds will be given, but a substitute delegate can be made. Substitutions may be made at any time.

The organisers reserve the right in the event of unforeseen circumstances to alter the content and timing of the programme, the speakers, the date or the venue. In the unlikely event of cancellation, a full refund will be provided.


Data protection
Please note that telephone calls may be recorded for training purposes. Your details will be held on our database and may be used to keep you informed of our company’s products.

If you have any queries please call us on 020 8922 7491 or email helpdesk@i-fm.net


Errors or omissions
Please contact editorial@i-fm.net if you know of any information that you believe to be incorrect that i-FM has published or write to the editor at the following address: Information Facilities Management, 18 Princess Park Manor, Royal Drive, London, N11 3FL, UK


Governing Law
Agreeing to the terms and conditions of use of this web site constitutes a contract which is governed by English Law.


Your privacy and security
All online payment transactions are encrypted for your privacy and security using SSL RC4-128 bit encryption technology.

i-FM collects information about you when you purchase from us. Information such as your name, email address, home and/or delivery address, username and password enables us to ensure that our service is as efficient as possible. We retain this personal information both electronically and in the form of manual records. It will assist us in notifying you about updates and contacting you with other promotions and products.

From time to time Information Facilities Management Ltd may allow selected partner / sponsor companies to contact you with offers which may be of interest to you. If you wish to be excluded from this activity please write to the Publisher, Information Facilities Management, 18 Princess Park Manor, Royal Drive, London, N11 3FL, UK or at any time, if you decide that you no longer wish to receive these offers, you can request to unsubscribe by simply following the link at the end of the email.


Force Majeure
Save for the obligations of payment, neither party shall be liable to the other for any loss or damage arising due to failure to perform its obligations under this Agreement due to any cause beyond that party’s reasonable control.

Official Sponsors

Thank you to all our sponsors